When Candex receives a PO from a buyer, it kicks off the process. The vendor must accept the order, and then add their bank and tax information to Candex. After they submit this information, the vendor can submit an invoice. All invoices must be made out to Candex. Once we receive their invoice, we verify the taxes, run sanctions scans and then submit a corresponding invoice from Candex to the buyer company.

Our invoice requires standard acceptance procedure on your end. Once accepted, Candex will be paid by the buyer based on the payment days on your order. Vendors are paid within 3 business days of Candex getting paid by the buyer.

If early payment is available on one of your purchases (varies by entity), it will be clearly visible to your vendor on that order.

If you have a rush payment, and your AP team sends money to Candex before payment is due, it will be immediately transferred to the intended vendor without any communication or further action.

Causes of Delays in payment

There are a few common reasons that cause payment delays.

• Informing vendors about Candex - It may cause delay if you do not inform your vendor in advance that you will be paying them through Candex and that there is a fee (unless you are absorbing the fee).
• Inputting wrong email address - Though Candex will inform you if an email bounces from your intended vendor, typing in the wrong supplier name can cause delays on your order.
• Entering the wrong PO amount - If the amount requested on the purchase order is incorrect, or doesn’t account for the Candex fee, it can cause back and forth delays that are time consuming to resolve.
• Approval Delays - After you create an order in the Candex punchout, you may want to follow up with your PO approvers to see to it that they approve in a timely way.
• Invoicing discrepancies - The invoice we receive from the vendor must be made out to Candex (not you). The amount on the invoice we receive from the vendor must match the amount they are being paid (so, less the Candex fee). If either of these are wrong, it requires corrected invoices from the vendor, which takes time.