By visiting Candex with your browser settings adjusted to accept cookies you consent to our use of cookies as described in this policy.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site.
It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time,
so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Cookies may be either "persistent" cookies or "session" cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
How do we use cookies?
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on Candex include those necessary for access and security, that track usage (performance cookies) and remember your login (functionality cookies).
Candex uses the following cookies
| Cookie Name | Cookie Type | Description |
| cxSessionId |
Session Cookie Strictly necessary |
This is a session cookie that tracks the user's session at the server - Without this cookie, the website cannot function properly. |
| CXRequestVerificationToken |
Session Cookie Strictly necessary |
This cookie is only added for logged in users for security reasons- Without this cookie, the website cannot function properly. |
| CX-CSRF-TOKEN |
Session Cookie Strictly necessary |
This cookie is only added for logged in users for security reasons- Without this cookie, the website cannot function properly. |
| Candex_LoginID |
Persistent Cookie (90 days) Functionality cookie |
This cookie is only added if you check the "Stay signed In" checkbox when you sign in. it will remember you even after the session is expired |
| usrTrk |
Persistent Cookie (7 days) Performance cookie |
Track anonymous users navigation through the site till they login(the cookie is deleted on successful login), The information gathered by this cookie is not used for targeted marketing and is not distributed to third parties - Without this cookie, the website will function properly. |
| chkRobot |
Persistent Cookie (1 year) Strictly necessary (when added) Functionality cookie |
For security reasons, if we determine that you have to answer the CAPTCHA challenge to be able to login to Candex, we will add this cookie (the cookie is deleted on successful login) - Without this cookie, you will not be able to login. |
| NID |
Persistent Cookie (6 months) Strictly necessary (when added) third-party (google.com) Preferences cookie |
For security reasons, if we determine that you have to answer the CAPTCHA challenge, we use reCAPTCHA by google that adds it and uses this cookie in determinning you are not a robot (the cookie is deleted on successful login) - Without this cookie, you will not be able to login when CAPTCHA is needed. |
| incap_ses_{Session-ID} |
Session Cookie Strictly necessary third-party (incapsula adds it on candex.com) Security cookie |
Candex uses a web application firewall powered by Incapsula, it adds this cookie to track user's browser in a specific session and protect the site from malicious activity. - blocking third-party cookies will not block this cookie as it uses the candex.com domain |
| nlbi_{Session-ID} |
Session Cookie Strictly necessary third-party (incapsula adds it on candex.com) Security cookie |
Candex uses a web application firewall powered by Incapsula, it adds this cookie for load balancing. To ensure requests by a client are sent to the same origin server. - blocking third-party cookies will not block this cookie as it uses the candex.com domain |
| AWSALB AWSALBCORS |
Session Cookie Strictly necessary third-party (AWS ALB adds it on candex.com) |
Candex uses an application load balancer powered by AWS, it adds this cookie for load balancing to retain session stickiness. - blocking third-party cookies will not block this cookie as it uses the candex.com domain |
| Other third-party cookies | Depends on third-party site |
If you paste a link to an external site in the chat, we bring a preview from the site, and show an image/video from the site (if available) - showing these images might add third-party cookies, as these would be added if you navigate to these sites. - Without this cookie, the website will function properly. |
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit Candex and some services and functionalities may not work.